Frequently asked questions

Why is your collection so limited?

All items in the shop are handmade by me. As I have another full-time job, these pieces are made outside of my 9-5 working hours. Learn more about Opora handmade here.

Which materials do you use?

All bags are made from sustainable materials, such as deadstock fabric, leftover furniture fabric, upcycled items… I use brass hardware and metal zippers. For more information about a particular bag, check the product page.

My favourite item is sold out. Do you restock?

It depends on how much fabric I have left. If you would like to know whether or not an item will be restocked, send an email to info@opora-handmade.com. Restocks and launch dates of new collections do not have a fixed timing.

What are ‘one of a kind’ items?

I mostly work with leftover or deadstock fabrics, which means that only a few items can be made in a particular fabric. When I only have enough fabric for one bag, this item gets the tag ‘one of a kind’. This means that your bag is truly unique, because there is only one made in this particular fabric.

How do I order from your website?

Ordering from Opora handmade is simple. Have you seen an item that you love? Click on the button ‘add to bag’ and you will see that it has been added to your shopping cart. Next, simply click on the shopping cart in the top right corner and complete the payment process. You will receive a confirmation e-mail once we receive your payment.

Where do you ship from?

Opora handmade is based in Bruges, Belgium. All packages will be shipped from this location.

The collection

Ordering and payment

Can I change/cancel my order after payment?

As long as your order has not been processed yet, you can still change or cancel your order. To do so, send an email to info@opora-handmade.com.

What shipping courier do you use?

All packages are shipped with Bpost or DHL. Please note that your package may be handed to another courier once it leaves Belgium.

Which countries do you ship to?

Opora handmade ships to Belgium, France, The Netherlands, Germany and Luxembourg

Which payment methods do you accept?

The following payments are accepted, depending on your region:

• Cards (Visa, Mastercard, …)

• Apple Pay, Google Pay and Amazon Pay

• IDEAL

• Bancontact

• Paypal

Shipping and returns

How much is the shipping fee?

• Shipping to Belgium: €6, free for orders over €100

• Shipping to Europe: €10, free for orders over €150

How long will it take for my order to arrive?

Processing your order may take up to four business days, unless stated otherwise on the product page. Shipping takes inbetween 1-4 business days, depending on your location. A tracking link will be provided once your purchase has been handed to the carrier. Opora handmade is not responsible for any delays on behalf of the carrier.

Where is my order?

Once your parcel has been processed, you will receive a tracking link from the carrier. Please note that it may take up to three business days to process your order. If you did not receive a tracking link or you are worried that your order got lost, please contact info@opora-handmade.com.

I received my order, but something is wrong. What now?

I’m so sorry to hear that there is something wrong with your order. Please send an e-mail to info@opora-handmade.com, and we will sort this out asap.

Can I return my order?

Returns are possible up to 14 days after ordering. If you are not satisfied with your order, please contact info@opora-handmade.com to return your item. Once I receive the item and can confirm that it has not been used, you will get a refund. Shipping costs will not be refunded. Opora handmade is not responsible for the return fee of the carrier.

I want to order as a professional, how do I get an invoice?

If you would like to receive an invoice that includes your company's VAT number, simply leave it in the comment section when ordering. You will receive an invoice by e-mail a couple days after your order.