Privacy and Cookie Policy

Last updated: 3 November 2025

Opora handmade website is owned by Luna Ganne, which is a data controller of your personal data. This Privacy and Cookie Policy explains how Opora handmade (hereinafter referred to as 'we', 'us', or 'our') collects, uses, shares, and protects the personal information of users (hereinafter referred to as 'you', 'your', or 'users') who visit our website www.opora-handmade.com and use our services related to our webshop.

1. Introduction

At Opora handmade, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines the types of personal data we collect, the purposes for which we process this data, and the third parties with whom we may share it. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Personal Data We Collect

When you make a purchase or interact with our webshop, we may collect the following personal data:

a. Personal Information

• Contact Information: Name, email address, phone number.

• Shipping Information: Address for shipping purchases, including street address, city, postal code, and country.

• Payment Information: Credit card information or other payment details (processed through a secure third-party payment processor).

b. Non-Personal Information

• Usage Data: Information about how you use our website, including browser type and version, IP address, pages visited or products viewed on our site, time and date of visits, time spent on each page, what websites or search terms referred you to the Site, and how you interact with the site.

3. How We Use Your Personal Data

We use the collected personal data for the following purposes:

• Processing Orders: To process and deliver your orders, including managing payments and sending you order confirmations and shipping updates.

• Customer Service: To provide customer support and respond to your inquiries.

• Marketing Communications: With your consent, to send you promotional materials and newsletters. You can opt-out of marketing communications at any time.

• Website Improvement: To analyze how our site is used and make improvements based on user behavior.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features as listed abobve, you may provide personal data to us.

4. Data Sharing with Third Parties

At Opora handmade, we value your privacy. We do not sell or trade your personal information to third parties. However, we share your information with trusted third parties to assist us in operating our website and conducting our business:

• Shipping Providers: We share your shipping address, emailadress and telephone number with third-party postal services (for example, Bpost, DHL) to deliver your order. They have their own privacy policies governing their use of your information.

• Payment Processors: We use third-party payment processors (e.g., Stripe, Paypal) to handle payments securely. Your payment information is processed according to their privacy policies.

• Analytics Services: We utilize Google Analytics to help us analyze and improve our website's performance. Google Analytics collects information about user interactions on our site. Please refer to Google Analytics' privacy and cookie policy for more details: https://policies.google.com/privacy.

• Hosting Providers: Our website is hosted by Hostinger, which may collect data related to your usage of our website. This includes information such as server logs and site usage analytics. For more information about how Hostinger handles your data, please refer to their privacy policy: https://www.hostinger.com/legal/privacy-policy.

5. Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device when you visit our site. They help us recognize you, remember your preferences, and analyze user behavior to improve our services.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the website to function and cannot be disabled.

• Performance Cookies: These cookies collect information about how you use our website, allowing us to improve its performance.

• Marketing Cookies: These cookies may be used to deliver advertisements that are relevant to you and your interests.

Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

To improve our website’s performance, we may share this data with Analytics Services. Please refer to Google Analytics cookie policy (https://policies.google.com/technologies/cookies) and Hostinger cookie policy (https://www.hostinger.com/legal/cookie-policy) for more details.

You have the ability to accept or decline optional Cookies. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our site.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and as required by law.

8. Your Rights

You have the right to:

• Access your personal data.

• Request correction of your personal data if it is inaccurate or incomplete.

• Request deletion of your personal data where there is no longer a legitimate requirement for it..

• Object to the processing of your personal data or request a restriction on processing in certain circumstances.

To exercise your rights, please contact us using the contact information provided below.

9. Security of Your Personal Data

We take the protection of your personal data seriously and implement appropriate technical and organizational measures to safeguard it. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

10. Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

11. Changes to This Privacy Policy

We may update this Privacy and Cookie Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a new effective date. We encourage you to review this policy periodically for any updates.

12. Contact Information

If you have any questions or concerns about this Privacy and Cookie Policy or our data practices, please contact us at info@pora-handmade.com.

13. Business information

Luna Ganne

Diksmuidse Heerweg 27, 8200 Brugge (Belgium)

BTW BE0803565915

Thank you for choosing Opora handmade! We appreciate your trust in us and are committed to protecting your personal data.